Warranty and Safety Standards
FREEJUMP helmets are certified to meet demanding safety standards, including the European EN 1384:2023 standard and the American ASTM F1163-23 standard.
They are covered by the European legal guarantee of conformity for a minimum period of 2 years from the date of purchase. This warranty covers, in particular, any manufacturing defects.
If your FREEJUMP helmet is damaged, it can be sent to FREEJUMP SYSTEM for inspection to determine whether it is damaged, repairable and safe to reuse, in accordance with the applicable safety standards.
Has your helmet sustained an impact?
The EN 1384:2023 standard specifies that a helmet that has sustained an impact must be replaced. A helmet is designed to absorb part of the energy generated by an impact, notably through the deformation or deterioration of its protective components. As this damage may not be visible, a helmet that has sustained an impact must not be reused.
If the Damage Is Not Related to a Fall
Several solutions may be offered:
- Helmet safety inspection: €59, or free of charge if the purchase of your helmet was previously registered on freejumpsystem.com;
- Repair of damaged parts, according to our After-Sales Service price list, provided that the parts concerned are replaceable and the damage is not covered by the warranty;
- Repair or replacement of parts free of charge if a product defect covered by the legal warranty is confirmed.
Important: the EPS (inner protective shell) and the outer shell cannot be replaced. If either of these components is damaged and needs to be replaced, the helmet cannot be repaired.
No changes to the helmet configuration or additional customization can be carried out as part of an After-Sales Service request.
If the Damage Is Related to a Fall
If your FREEJUMP helmet has been damaged as a result of a fall, it must be replaced.
Under certain conditions, FREEJUMP allows you to benefit from a preferential price when purchasing a new helmetthrough its Crash Policy.
Eligibility Requirements
To benefit from the Crash Policy:
- the fall must have occurred within 12 months of the helmet’s purchase date;
- proof of purchase for the damaged helmet must be provided;
- the helmet must have been damaged as a result of a fall.
Preferential Prices
The following prices apply to helmets in their standard configuration. Any customization options are available at an additional cost according to the applicable prices.
VORONOÏ CARBON
- Standard model with temporal protection: €599
- Standard model without temporal protection: €569
VORONOÏ ABS
- Standard model with temporal protection: €349
- Standard model without temporal protection: €339
JOCKEY SKULL
- CARBON model: €535
- ABS model: €300
How Can I Benefit from the Crash Policy?
You can visit an authorized FREEJUMP retailer with your damaged helmet and its proof of purchase. The retailer will check whether your helmet is eligible for the Crash Policy and assist you with its replacement.
You can also contact the FREEJUMP After-Sales Service directly, and our team will advise you on the procedure to follow.
Sending Your Helmet Directly to FREEJUMP
If you would like your helmet to be inspected directly by our After-Sales Service, please include the following information with your shipment:
- your full contact details: first name, last name, address, telephone number and email address;
- a copy of the helmet’s proof of purchase;
- a brief explanation of the reason for your request and, where applicable, the circumstances in which the damage occurred.
Please ensure that your helmet is properly protected for shipping and send it to the following address:
FREEJUMP SYSTEM – After-Sales Service
10, avenue de l’Hippodrome
33110 Le Bouscat
FRANCE
United States, Canada and Countries Outside Europe
If you live in the United States, Canada or a country outside Europe, please send us the following information by email:
- the information listed above;
- proof of purchase for your helmet;
- photos clearly showing the damage.
United States and Canada: services@freejumpsystem.us
Other countries outside Europe: services@freejumpsystem.com
Our team will then provide you with the procedure to follow for sending your helmet.
FREEJUMP After-Sales Service Contact Details
FREEJUMP SYSTEM – After-Sales Service
10, avenue de l’Hippodrome
33110 Le Bouscat
FRANCE
Email: services@freejumpsystem.com
Tel.: +33 (0)5 56 44 02 60
Opening hours:
Monday to Thursday: 9:00 a.m.–1:00 p.m. / 2:00 p.m.–6:00 p.m.
Friday: 9:00 a.m.–1:00 p.m. / 2:00 p.m.–5:00 p.m.
Recommended Helmet Lifespan
Due to the regular evolution of certification standards, technologies and materials, and regardless of how the helmet is used, it is recommended that you replace your helmet after 5 years.