At FREEJUMP, we strive to ensure that your experience with our products is smooth and satisfying. In the event of a fall or an issue with your equipment, please follow the steps below:
1. Download the After-Sales Service form.
2. Fill out the form and include it with the complete product (for stirrups and leathers, include the full pair), along with a proof of purchase. If no proof of purchase is provided, repair costs will apply. Please ensure that all products are returned clean, otherwise, a cleaning fee may be charged.
3. Drop off the package at a FREEJUMP retailer. If you experience an issue with a product purchased from an authorized FREEJUMP retailer, your first point of contact should be the store where you made the purchase. The retailer will then contact FREEJUMP directly and provide all the necessary information so we can begin the after-sales service process and offer you an appropriate solution.
If you purchased your product from freejumpsystem.com, you may send it directly to:
FREEJUMPSYSTEM
10 avenue de l’Hippodrome
33110 Le Bouscat
FRANCE
Important information:
Please note that retailers are not authorized to perform technical assessments, issue refunds or exchanges, or make any decisions regarding your product before FREEJUMP has carried out a full evaluation. The retailer’s role is to act solely as an intermediary in the process.
No refunds, exchanges, or credits will be issued without the prior and explicit approval of FREEJUMP.
Please remember that FREEJUMP is the manufacturer of your stirrups, airbag vests, and helmets.
Once the product arrives at the FREEJUMP workshop, it will be evaluated by our team to determine whether it is repairable.
If a repair quote is required, our team will contact you for approval before proceeding.
The average repair time in our workshop is approximately 2 weeks (excluding shipping time).
Thank you for your trust, and we count on your responsiveness if you have any doubts about your FREEJUMP product, so we can offer you the best possible service.