PRIVACY POLICY
Last updated: July 2026
1. Introduction
FREEJUMPSYSTEM places great importance on protecting your privacy and your personal data.
The purpose of this Privacy Policy is to clearly and transparently explain how we collect, use, store and protect your personal data when you browse our website, create a customer account, place an order, subscribe to our newsletter or contact our customer service.
FREEJUMPSYSTEM undertakes to process your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR) and all applicable data protection laws.
2. Data Controller
The data controller is:
FREEJUMPSYSTEM
Château Perron
33210 Roaillan
France
E-mail: webshop@freejumpsystem.com
3. What personal data do we collect?
Depending on how you use our website, we may collect the following categories of personal data.
Customer account
- First and last name;
- Postal address;
- Country;
- Telephone number;
- Email address;
- Preferred language.
Orders
When you purchase products from our website, we process, in particular:
- Products ordered;
- Delivery information;
- Billing information;
- Order history.
Payment
Payments are processed through secure payment service providers.
FREEJUMPSYSTEM never stores your payment card details.
Customer service
When you contact our customer service, we may retain:
- Your email correspondence;
- Information necessary to process your request;
- Any supporting documents you provide.
Newsletter
When you subscribe to our newsletter, we collect, in particular:
- Your email address;
- Your preferred language;
- Your country;
- Your communication preferences, where available.
Website browsing
When you browse our website, certain technical information may be collected, including:
- Your IP address;
- Browser type;
- Pages visited;
- Information relating to cookies and similar technologies.
4. Why do we use your personal data?
Your personal data is used to:
- Create and manage your customer account;
- Process your orders and arrange delivery;
- Process payments and prevent fraud;
- Provide customer support and respond to your requests;
- Comply with our legal and accounting obligations;
- Send you our newsletter and marketing communications where you have consented to receive them;
- Measure the performance of our communications;
- Improve our products, services and user experience;
- Ensure the security and proper functioning of our website.
Depending on the purpose of the processing, the legal basis may be the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent where required.
5. Newsletter and marketing communications
If you choose to subscribe to our newsletter, we use your email address to send you information about our products, new releases, events and special offers.
To improve our communications, some of our emails may include tracking tools such as an email tracking pixel to measure email opens and, where applicable, technology used to measure clicks on links contained in our messages.
This information enables us to:
- Measure the performance of our campaigns;
- Better understand your interest in our communications;
- Improve the content of our newsletters;
- Adjust the frequency of our communications;
- Provide you with more relevant content.
You may unsubscribe from our newsletter at any time by clicking the unsubscribe link included in every email we send.
6. Who do we share your personal data with?
Your personal data is shared only with individuals and service providers who need access to it in order to perform their duties.
This may include:
- Our internal teams;
- Our e-commerce platform;
- Payment service providers;
- Shipping carriers;
- IT service providers;
- Customer relationship management and email marketing platforms;
- Technical partners responsible for website hosting, maintenance or analytics.
These service providers act solely on our behalf and are contractually required to ensure the confidentiality and security of your personal data.
We never sell your personal data to third parties.
7. International transfers of personal data
Some of our service providers may process your personal data outside the European Union, particularly where their infrastructure or parent company is located in the United States.
Whenever such transfers occur, FREEJUMPSYSTEM ensures that they are carried out in compliance with the GDPR by implementing appropriate safeguards, including the European Commission's Standard Contractual Clauses or any other legally recognised transfer mechanism.
8. How long do we keep your personal data?
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
For example:
- Customer account data is retained for as long as your account remains active and is then archived or deleted in accordance with applicable legal requirements;
- Order data is retained for the periods required under accounting and tax legislation;
- Customer service communications are retained for as long as necessary to process your request;
- Newsletter-related data is retained until you unsubscribe or withdraw your consent, where applicable.
9. Your rights
In accordance with applicable data protection laws, you have the following rights regarding your personal data:
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to object;
- Right to restriction of processing;
- Right to data portability;
- Right to withdraw your consent at any time where processing is based on consent.
You may exercise these rights by contacting us at:
If, after contacting us, you believe that your rights have not been respected, you have the right to lodge a complaint with your local data protection authority.
10. Data security
FREEJUMPSYSTEM implements appropriate technical and organisational measures to ensure the security and confidentiality of your personal data.
In particular, we take appropriate steps to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Access to personal data is restricted to authorised persons who require such access in the performance of their duties.
11. Cookies
Our website uses cookies and similar technologies to ensure its proper functioning, improve your browsing experience, measure website traffic and, where required by law and subject to your consent, personalise certain features and communications.
For more information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
12. Changes to this Privacy Policy
This Privacy Policy may be updated at any time to reflect changes in applicable laws, regulations or our data processing activities.
The date of the latest update is indicated at the top of this document.
13. Contact us
If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:
FREEJUMPSYSTEM
Château Perron
33210 Roaillan
France