Frequently asked questions
Products
Yes, our products are covered by legal warranties, valid with proper and careful use. This includes:
- The legal warranty of conformity;
- The legal warranty against hidden defects.
For some products, we provide a technical notice with usage and maintenance recommendations. All claims must be accompanied by proof of purchase. If the claim is valid, we will cover the return, repair, or replacement of the defective product, as well as reshipping. Cleaning costs are the customer's responsibility.
We understand it can be challenging to choose the best size when ordering online. To assist you, FREEJUMP has carefully created a size guide available on each product page with detailed measurements.
To try our products, visit one of our authorized resellers. Use our Dealer Locator to find the nearest reseller.
We recommend trying our products to choose the correct size either in a tack shop or at our resellers' competition stands.
Airbag vests come with a cartridge, a safety lanyard, and a key-ball lanyard.
The FREEJUMP AIRBAG can be worn over any clothing and is compatible underneath jackets tested for compatibility according to the equestrian airbag safety standard NF S72-800-2022.
FREEJUMP textile collection jackets are compatible, as well as tested jackets from many partner equestrian brands including Pikeur, Pénélope, Vestrum, Schockemöhle Sport, Tommy Hilfiger, Struck Apparel, Kerrits, EAST, Jump’in, etc. Check with these brands for an exact list of compatible jackets. FREEJUMP also guarantees compatibility of the FREEJUMP AIRBAG under certified jackets from brands that have passed the NF S72-800-2022 standard such as Samshield, Dada Sport, and Horse Pilot.
Follow our tutorial to correctly rearm your airbag vest. FREEJUMP airbag vests must be used with FREEJUMP cartridges to ensure proper functioning and maintain the warranty. It is crucial to use only new FREEJUMP cartridges of the same volume to guarantee optimal safety.
To register your airbag vest and receive a two-year warranty extension, bringing the total warranty to four years including a free full revision within the first two years from the purchase date, visit the Product Registration section at the bottom of the page and complete the form. You will receive a confirmation email once your product is registered.
Yes, internal and external laboratory tests have been conducted to evaluate the X'AIR SAFE's absorption capacity. These tests measure the deceleration of a mass dropped from a predefined height. A smoother deceleration indicates better force absorption, meaning the airbag offers better impact protection.
The results showed that the X'AIR SAFE provides more than four times the force absorption of a body protection system combined with a separate airbag.
To illustrate, imagine the X'AIR SAFE like a car: the rigid outer shell is the first line of defense against impacts, like the X'AIR SAFE's shell. The car's airbag inside provides additional protection for occupants, just like the integrated airbag inside the X'AIR SAFE. Placing an airbag outside a car would not make sense in terms of protection.
If your cartridge has been in your possession for more than a year, it is advisable to weigh it to ensure its weight corresponds to the weight engraved on the cartridge plus or minus 3g. If it is outside this range, the cartridge should be replaced.
If your airbag vest is involved in an accident, the cartridge must be replaced, and it is essential to check the weight of the spare cartridge.
If in doubt, consult your doctor. Also, refer to the FREEJUMP airbag vest user manual.
The FREEJUMP key-ball lanyard is one-size-fits-all and adapts to all riders and airbag vests from Child S to XXL. Don't worry if your lanyard appears loose.