After-Sales Service and Repairs

How can I make an after-sales service request?

All after-sales service requests are handled directly through our authorized dealers. Please contact the store where you purchased your product to initiate a return for after-sales service. We will work with them to find a solution as quickly as possible.

Is it possible to buy spare parts to repair my stirrups?

We do not sell spare parts to our customers. Additionally, we do not advise our customers to repair their stirrups themselves. Stirrups are safety products, and our after-sales service team is available to check and repair your stirrups.

Which parts of my stirrups can be replaced?

All parts of your stirrups can be replaced except the main branch and the floor. FREEJUMP can replace parts as part of an after-sales service procedure, keeping the product configuration identical to the original (no possibility to modify the original configuration).